Converting online public legal information into knowledge: "ABC del Diritto" an Italian e-Government citizen-oriented service

  • Authors:

  • Maria Angela Biasiotti;Roberta Nannucci

  • Affiliations:

  • Istituto di Teoria e Tecniche dell'Informazione Giuridica, Florence, Italy;Istituto di Teoria e Tecniche dell'Informazione Giuridica, Florence, Italy

  • Venue:
  • dg.o '06 Proceedings of the 2006 international conference on Digital government research
  • Year:
  • 2006

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Abstract

e-Government is the use of information and communication technologies in public administration - combined with organisational change and new skills - to improve public services and democratic processes and to strengthen support to public policies. e-Government is a way for public administration to become more open and transparent, and to reinforce democratic participation; more service-oriented, providing personalised and inclusive services to each citizen.