Market basket recommendations for the HP SMB store

  • Authors:
  • Pramod Singh;A Charles Thomas;Ariel Sepulveda

  • Affiliations:
  • Hewlett-Packard Company, Austin, TX;Hewlett-Packard Company, Houston, TX;Hewlett-Packard Company, Aguadilla, PR

  • Venue:
  • ACM SIGKDD Explorations Newsletter
  • Year:
  • 2006

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Abstract

The Analytics team at Hewlett-Packard recently executed a manually-driven cross-sell/up-sell pilot in the Small and Medium Business online store and call center. The pilot, for which management dictated a 1 month development timeframe, utilized sales transaction, product configuration, and product availability data. Leveraging Market Basket analysis techniques among a small subset of available product SKUs, the pilot yielded a ROI of more than $300K/month and more importantly, gave birth to greater opportunities to further showcase the power of analytics and data driven decision-making at HP.