The society of mind
The capability maturity model: guidelines for improving the software process
The capability maturity model: guidelines for improving the software process
DIS '97 Proceedings of the 2nd conference on Designing interactive systems: processes, practices, methods, and techniques
Cognitive function analysis for human-centered automation of safety-critical systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The invisible computer
Usability Engineering
IHM '02 Proceedings of the 14th French-speaking conference on Human-computer interaction (Conférence Francophone sur l'Interaction Homme-Machine)
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This paper presents an approach to anticipate the maturity of a product taking into account user experience. Socio-technical systems evolve with the emergence of new practices. An analysis of this issue is presented in the context of highly-automated system development such as in aeronautics, and is extended to appliances of our everyday life. A product is truly accepted for routine use only when it is judged mature enough.