Multimodal user interfaces in the Open Agent Architecture
Proceedings of the 2nd international conference on Intelligent user interfaces
Web Services: Been There, Done That?
IEEE Intelligent Systems
IHM '02 Proceedings of the 14th French-speaking conference on Human-computer interaction (Conférence Francophone sur l'Interaction Homme-Machine)
EEE '05 Proceedings of the 2005 IEEE International Conference on e-Technology, e-Commerce and e-Service (EEE'05) on e-Technology, e-Commerce and e-Service
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This paper deals with the designing of a generic architecture which supports multi-channel interactions in the e-Services context. In a first part we present the aim of this study and his framework. In the second part, we discuss about ours first investigations for the design of this architecture using multi-agents technologies.