HomeNet: a field trial of residential Internet services
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Simplified applications for network computers
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
Communication and information: alternative uses of the Internet in households
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The network communities of SeniorNet
Proceedings of the Sixth European conference on Computer supported cooperative work
Learning from seniors in network communities
CHI '99 Extended Abstracts on Human Factors in Computing Systems
Making a place for seniors on the Net: SeniorNet, senior identity, and the digital divide
ACM SIGCAS Computers and Society
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Designers of Internet applications and those helping others learn about the net need to understand the problems Internet newcomers face as they encounter the idiosyncratic structures that organize the networked world. As part of an ethnographic study of SeniorNet, an organization that helps seniors learn to use computers, we explore early encounters with the networked world by analyzing questions asked in introductory computer classes. These questions, grounded in newcomers' prior experience, show how the taken-for-granted assumptions and strategies underlying successful Internet use differ from those in other domains. The questions and analysis are grouped in the following categories: identity on the Internet; boundaries and scope of the Internet; boundaries and scope of the personal computer; and organizations and providers in the networked world.