User experience design guidelines for telecare services

  • Authors:
  • Bruno von Niman;Alejandro Rodriguez-Ascaso;Torbjørn Sund;Steve J. Brown

  • Affiliations:
  • vonniman consulting, Saltsjö-Boo, Sweden & ETSI Specialist Task Force 299, Sophia Antipolis, France;Ciudad Universitaria s/n, Madrid, Spain & ETSI Specialist Task Force 299, Sophia Antipolis, France;Telenor AS, Oslo, Norway & ETSI Specialist Task Force 299, Sophia Antipolis, France;BT Group, Ipswich, United Kingdom & ETSI Specialist Task Force 299, Sophia Antipolis, France

  • Venue:
  • Proceedings of the 8th conference on Human-computer interaction with mobile devices and services
  • Year:
  • 2006

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Abstract

The present paper introduces the telecare user experience guidelines under development in the European Telecommunication Standards Institute (ETSI), www.etsi.org, co-funded by the European Commission and EFTA.This work is performed under the policy framework defined by the European Commission's e-Europe 2005 action plan, by and in close collaboration between major industry players and ETSI.