Communications of the ACM
Usability inspection methods
Usability studies of WWW sites: heuristic evaluation vs. laboratory testing
SIGDOC '97 Proceedings of the 15th annual international conference on Computer documentation
The Design of Sites: Patterns, Principles, and Processes for Crafting a Customer-Centered Web Experience
Beyond Interaction Design: Beyond Human-Computer Interaction
Beyond Interaction Design: Beyond Human-Computer Interaction
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A central activity involved in the user-centred design process is usability evaluation. Cost-effective evaluation tools to fully support usability evaluations however, are still limited. The aim of this work is to introduce a web-based, resource-supported, interactive evaluation toolkit called R-IDE, which guides evaluation planners through the various activities involved in planning and conducting usability evaluations. The IDE stages of the DECIDE framework provide the basis for the design of this toolkit, which currently supports two evaluation methods: heuristic evaluation for websites and standard questionnaires. This paper describes the design, development, evaluation and future potential of this toolkit.