Agents that reduce work and information overload
Communications of the ACM
Howard Aiken: Portrait of a Computer Pioneer
Howard Aiken: Portrait of a Computer Pioneer
Life on the Screen: Identity in the Age of the Internet
Life on the Screen: Identity in the Age of the Internet
Bit by Bit: An Illustrated History of Computers.
Bit by Bit: An Illustrated History of Computers.
Computer Power and Human Reason: From Judgment to Calculation
Computer Power and Human Reason: From Judgment to Calculation
Agent Mediated Electronic Commerce II: Towards Next-Generation Agent-Based Electronic Commerce Systems
Ensuring the Success of Contract Formation in Agent-Mediated Electronic Commerce
Electronic Commerce Research - Special issue on agents in electronic commerce
Fully Automatic Upper Facial Action Recognition
AMFG '03 Proceedings of the IEEE International Workshop on Analysis and Modeling of Faces and Gestures
Toward computers that recognize and respond to user emotion
IBM Systems Journal
Cybernetics: Or Control and Communication in Animal and the Machine
Cybernetics: Or Control and Communication in Animal and the Machine
Issues of law for software agents within virtual environments
Presence: Teleoperators and Virtual Environments - Special section: Legal, ethical, and policy issues associated with virtual environments and computer mediated reality
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Intelligent agents are currently being deployed in virtual environments to enable interaction with consumers in furtherance of various corporate strategies involving marketing, sales, and customer service. Some online businesses have recently begun to adopt automation technologies that are capable of altering both their own, and consumers', legal rights and obligations. In a rapidly evolving field known as affective computing, the creators of some automation technologies are utilizing various principles of cognitive science and artificial intelligence to generate avatars capable of garnering consumer trust. Unfortunately, this trust has been exploited by some to undertake extensive, clandestine consumer profiling under the guise of friendly conversation. Buddy bots and other such applications have been used by businesses to collect valuable personal information and private communications without lawful consent. This article critically examines such practices and provides basic consumer protection principles, an adherence to which promises to generate a more socially responsible vision of the application of artificial intelligence in automated electronic commerce.