Business Process Change: A Manager's Guide to Improving, Redesigning & Automating Process
Business Process Change: A Manager's Guide to Improving, Redesigning & Automating Process
Interaction Protocols as Design Abstractions for Business Processes
IEEE Transactions on Software Engineering
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Business process management in open environments poses special challenges. In particular, such environments are dynamic, thereby requiring frequent changes in business processes. Current business process modeling approaches handle such changes in an ad hoc manner, and lack a principled means of determining what needs to be changed and where.This paper provides an overview of process adaptability through a novel application of business protocols, especially of protocol composition, introduced in our previous work. Through a real business scenario of auto-insurance claim processing, this paper briefly describes how a wide range of adaptations can be handled naturally and systematically via protocol composition. The illustrated adaptations have been evaluated via a prototype.