Minimizing total cost in scheduling outpatient appointments
Management Science
Simulating outpatient obstetrical clinics
Proceedings of the 31st conference on Winter simulation: Simulation---a bridge to the future - Volume 2
A survey of data resources for simulating patient flows in healthcare delivery systems
WSC '05 Proceedings of the 37th conference on Winter simulation
Simulation analysis of appointment scheduling in an outpatient department of internal medicine
WSC '05 Proceedings of the 37th conference on Winter simulation
Winter Simulation Conference
Toward simulation-based real-time decision-support systems for emergency departments
Winter Simulation Conference
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The process by which outpatients are scheduled for a doctor's visit is a crucial determinant of the overall efficiency of the patient flow. The problem at hand consists of determining prioritization (triage) rules so that adequate patient care is guaranteed, resources (provider schedules) are utilized efficiently and a service guarantee can be ensured. We present a simulation framework for the evaluation and optimization of scheduling rules. We outline the basic ingredients of our model, illustrate the kinds of analyses it has enabled us to perform and summarize our experience with a preliminary implementation for the Division of Pediatric Ophthalmology at Cincinnati Children's Hospital Medical Center. Challenges for adaptations to other settings are also outlined.