Using operation process simulation for a six sigma project of mining and iron production factory
Proceedings of the 40th Conference on Winter Simulation
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This paper describes how a risk event to customer satisfaction for a food service facility was identified, validated, and eventually mitigated through the use of a discrete event simulation as part of a Design for Six Sigma project. Further described is how simulation was utilized to identify leading indicators to the risk event, to give pre-warning of the occurrence as well as to perform what if tests to validate mitigation practices and contingency plans. The results presented demonstrate how a simulation model coupled with Six Sigma can design a superior process in regards to predictability and reliability.