CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Task complexity affects information seeking and use
Information Processing and Management: an International Journal
Information and information sources in tasks of varying complexity
Journal of the American Society for Information Science and Technology
The New Review of Information Behaviour Research
Journal of the American Society for Information Science and Technology
The Turn: Integration of Information Seeking and Retrieval in Context (The Information Retrieval Series)
Task complexity and information searching in administrative tasks revisited
Proceedings of the 4th Information Interaction in Context Symposium
A cross-domain analysis of task and genre effects on perceptions of usefulness
Information Processing and Management: an International Journal
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In this paper it is presented how city planners seek information through different information channels depending on the type of work tasks done and the information types needed. The core tasks in city planning are the actual planning and the writing of surveys. In this study other types of tasks that support the performance of core tasks were also identified. The Internet was used most often, clearly displacing the print media. When problem solving information and domain information were needed, colleagues and other people were the most important information-seeking channel. It was also found that the outcomes of supportive tasks are usually hard to recognize. Supportive tasks have however, an important role in terms of collaborative information seeking and personal information management.