Multi-Skill Call Center as a Grading from "Old" Telephony
NEW2AN '09 and ruSMART '09 Proceedings of the 9th International Conference on Smart Spaces and Next Generation Wired/Wireless Networking and Second Conference on Smart Spaces
Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers
Manufacturing & Service Operations Management
On the modeling and forecasting of call center arrivals
Proceedings of the Winter Simulation Conference
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This talk will provide an overview of work that I have done with Hana Chockler, Orna Kupferman, and Judea Pearl [1, 2, 10, 9] on defining notions such as causality, explanation, responsibility, and blame. I first review the Halpern-Pearl definition of ...