Toward a Service Management Quality Model
REFSQ '09 Proceedings of the 15th International Working Conference on Requirements Engineering: Foundation for Software Quality
Business and software service lifecycle management
EDOC'09 Proceedings of the 13th IEEE international conference on Enterprise Distributed Object Computing
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As businesses scramble to adopt and implement Service-Oriented Architectures (SOA) it is imperative that service-oriented thinking become an integral part of the business itself. We motivate the key concepts for service-oriented business thinking through a range of examples that give a flavor of a range of businesses. In this paper we establish three key concepts - Service Agreement, Service Transaction and Service Function. These concepts are discussed in depth and are related to our ongoing work in the area of modeling business services.