How ordinary internet users can have a chance to influence privacy policies

Authors:
John Sören Pettersson;Simone Fischer-Hubner;Marco Casassa Mont;Siani Pearson
Affiliations:
Karlstad University, Karlstad, Sweden;Karlstad University, Karlstad, Sweden;Research Labs, Gifford, Bristol, UK;Research Labs, Gifford, Bristol, UK
Venue:
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
Year:
2006

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Abstract

By 'Obligation Management' we refer to the definition, automated enforcement, and monitoring of privacy obligation policies. Privacy policies are nowadays found on most organisations' web pages, especially when data is directly collected from the user/customer. The paper demonstrates how users can influence rather than merely accept a privacy policy, and further relates this to the larger framework within which policy compliance should be discussed. Four problem areas are identified (from design studies and user tests with paper and computer-based mock-ups): trustworthiness, enterprise perspective, phrases, and obligation setting relative to data or data collection purpose.