Business Process Management: The Third Wave
Business Process Management: The Third Wave
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Recently, most wireline telecom service providers have confronted a decrease of subscribers because wireless service providers are making inroads into traditional telecom markets and gaining tangible net earnings. To overcome a severely competitive business environment, wireline service providers strive to change their service infrastructure from a network-focused service to a value-added and customer-focused one that can create new value and markets. This also entails a paradigm shift in operations and management, and now most service providers are rushing to build a new converged OSS to efficiently accommodate the network and service evolution. KT has driven the NeOSS (New OSS) project to build a convergent OSS for the past 3 years. This paper presents three NGOSS-based architectural core principles that are the foundation of NeOSS, which are business process integration by using BPM technology, distributed application integration by using EAI technology, and building a consolidated inventory DB based on a standard information model. Lastly, we present KT's operational improvement through the use of NeOSS.