In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
Communications of the ACM - Special issue on analysis and modeling in software development
Organization design viewed as a group process using coordination technology
Organization design viewed as a group process using coordination technology
A reappraisal of structured analysis: design in an organizational context
ACM Transactions on Information Systems (TOIS)
Scandinavian Journal of Information Systems
Designing organizational interfaces
CHI '85 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Petri Net Theory and the Modeling of Systems
Petri Net Theory and the Modeling of Systems
Continuous Process Improvement: Simplifying Work Flow Systems
Continuous Process Improvement: Simplifying Work Flow Systems
Using Access 1.1 for Windows
Understanding Computers and Cognition: A New Foundation for Design
Understanding Computers and Cognition: A New Foundation for Design
Usability of a hyperknowledge-based executive support system for financial benchmarking
HICSS '95 Proceedings of the 28th Hawaii International Conference on System Sciences
Validity and utility of a hyperknowledge-based financial benchmarking system
HICSS '95 Proceedings of the 28th Hawaii International Conference on System Sciences
Managing information about processes
Journal of Management Information Systems - Special section: Toward a theory of business process change management
Information and Organization
Reliability, mindfulness, and information systems
MIS Quarterly
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The conceptual design of most computer-based information systems reflects a dualism of technology. During the development phase, part of the work-domain-related knowledge is formalized and encoded in the software, making it difficult for users to reflect on and use this knowledge. This design/use dualism contributes to the deterioration of the interpretive flexibility of information systems. We propose an information systems architecture called Dual Information Systems (DIS) that helps bridge the design/use dualism by providing organizations with a set of services that enable and reinforce both effective, institutionalized working and the questioning and (re)construction of computer-supported work routines. DIS have a four-layered conceptual structure: (1) people draw on the business layer to work and learn; (2) people use the breakdown layer to handle unexpected breakdowns; (3) self-organizing project teams use the project layer to create innovative work and IS (re)designs; and (4) the knowledge-sharing server stores these redesigns and makes them organizationally available to facilitate working and learning as well as subsequent redesign efforts. In this paper, we first outline the theoretical background, conceptual design, and generic services of DIS. Next, we elaborate on the work-process benchmarking service of DIS, which supports project teams in analyzing and redesigning computer-supported work through lateral sharing of knowledge of work processes between business units. Finally, we demonstrate the benchmarking service with the help of the ReDIS prototype.