A foundation for the study of group decision support systems
Management Science
Planning system success: a conceptualization operational model
Management Science
Computer-aided deliberation: model management and group decision support
Operations Research
Knowledge based management support systems
Bringing automated support to large groups: the Burr-Brown experience
Information and Management
Communications of the ACM - Special issue on computer graphics: state of the arts
Traceability-based knowledge integration in group decision and negotiation activities
Decision Support Systems
The Dynamic Effects of Group Support Systems on Group Meetings
Journal of Management Information Systems
Principles for effective virtual teamwork
Communications of the ACM - A Direct Path to Dependable Software
Information Systems Research
A Systemic Framework for Accelerating Collaboration-Centered Knowledge Management Strategy
International Journal of Strategic Information Technology and Applications
A tool supporting root cause analysis for synchronous retrospectives in distributed software teams
Information and Software Technology
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Strategic planning is typically performed by groups of managers. Group support systems (GSS), an information technology designed to improve group work, may therefore have useful application to strategic planning. In this paper, the application of GSS is examined with respect to four dimensions: process support, process structure, task support, and task structure. A GSS may assist the communication aspects of group meetings by providing process support to improve interaction among participants and process structure to direct the pattern or content of the discussion. GSS may also provide task structure, such as structured analysis and modeling techniques, and task support, such as access to important task information. This paper reports on the use ofa GSS in the strategic planning processes of thirty organizations. The ability of the GSS to provide process support was found to be the most important contributor to strategic planning success, with task structure and process structure secondary. Task support contributed little. Those organizations that made greater use of electronic communication, structured problem analysis techniques, and structured meeting processes reported greater success.