WSC '95 Proceedings of the 27th conference on Winter simulation
Frontiers of electronic commerce
Frontiers of electronic commerce
Evaluating the performances of electronic commerce systems
Proceedings of the 29th conference on Winter simulation
Simulation success stories: business process reengineering
Proceedings of the 29th conference on Winter simulation
Simulation Modeling and Analysis
Simulation Modeling and Analysis
A Model for Evaluating E-Commerce Based on Cost/Benefit and Customer Satisfaction
Information Systems Frontiers
A strategic comprehensive framework for evaluating is investments
Seeking sucess in E-business
E-commerce adoption in small firms: a study of online share trading
Managing e-commerce and mobile computing technologies
Information Technology and Management
Collaborative Business Engineering: A Decade of Lessons from the Field
Journal of Management Information Systems
International Journal of Electronic Commerce
Cost-benefit factor analysis in e-services using bayesian networks
Expert Systems with Applications: An International Journal
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Before adopting electronic commerce (E-Comm), organizations need to assess its real business value, and to compare its costs with those of the associated investments. The intangible nature of most E-Comm benefits may make it difficult to develop an actual business case. This paper presents a case study of E-Comm investment evaluation. Computer-based models of the business processes affected by E-Comm were developed and dynamically simulated to assist in obtaining insight on the real benefits and dangers associated with the planned business change. The potential of Dynamic Process Modeling to support assessment of E-Comm business value is discussed in light of the results of the case study.