Agents that reduce work and information overload
Communications of the ACM
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The impact of animated interface agents: a review of empirical research
International Journal of Human-Computer Studies
User - interface agent interaction: personalization issues
International Journal of Human-Computer Studies
If not now, when?: the effects of interruption at different moments within task execution
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Attention Based, Naive Strategies, for Guiding Intelligent Virtual Agents
IVA '07 Proceedings of the 7th international conference on Intelligent Virtual Agents
Building respectful interface agents
International Journal of Human-Computer Studies
Modeling information exchange opportunities for effective human-computer teamwork
Artificial Intelligence
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This paper describes an investigation into the feasibility of agent-provided assistance for two specific situations, (1) when a previously-interrupted task is resumed, offer to open previously-used contextual documents and (2) when a non-optimal task is begun, suggest a more suitable alternative task. A paper-based task places participants in the situations described. The concern is to maximise the balance between helpfulness and annoyance. The results are discussed in terms of timing of interruption and social effects. Overall, the agent needs to take account of the human's likely feelings towards any intervention; interventions must be both useful and perceived to be useful.