Agents that reduce work and information overload
Communications of the ACM
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The impact of animated interface agents: a review of empirical research
International Journal of Human-Computer Studies
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We present the results of an experiment in support of our position that communication between Humans and Artificial Agents will only succeed when agents follow the unwritten rules of human social interaction. We have examined two situations of simulated human-agent interaction, where the agent interrupts with sensible but unsolicited suggestions. Our examination of the humans' reactions show the importance of not criticising people's existing view of a situation, but rather offering information to persuade them to change their view voluntarily.