Activity analysis as a method for information systems development
Scandinavian Journal of Information Systems - Special issue on information technology in human activity
Investigating information systems with action research
Communications of the AIS
Information Systems Development as an Activity
Computer Supported Cooperative Work
Addressing the vulnerability of children through information systems: a South African case study
SAICSIT '04 Proceedings of the 2004 annual research conference of the South African institute of computer scientists and information technologists on IT research in developing countries
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Information systems development uses many different approaches and methodologies, such as soft systems methodology, to assist in the process of development and in the design of more successful information systems. However, many of these methodologies define information systems narrowly and fail to adequately take the larger contextual work environment into account. Activity Theory is a tool, borrowed from the field of psychology and development work research, which facilitates a more holistic view to be adopted by information systems practitioners and developers. In this paper Activity Theory, or more precisely the Activity Analysis and Development (ActAD) model, is used as an analytical tool in the design and development of an information system for an anti-retroviral treatment (ART) clinic in South Africa. The usefulness of applying the ActAD model is shown in this case study which focused on the investigation and observation of the quality of data and its use for decision support in the ART clinic. In addressing the question 'Does Activity Theory assist in highlighting challenges faced by the ART clinic with their current IS and assist in representing what users require from an IS?' we established the usefulness of the ActAD model in four areas. These included the identification of: the need for change; viewing information systems as part of the work activity; recognising the role of different stakeholders, and; the need for on-going support. We conclude that Activity Theory is a useful tool for information systems development and in particular the ActAD model is a tool which enables a more holistic approach to be taken in information systems development.