Web document clustering: a feasibility demonstration
Proceedings of the 21st annual international ACM SIGIR conference on Research and development in information retrieval
Computer-Aided Multivariate Analysis
Computer-Aided Multivariate Analysis
Introduction to Modern Information Retrieval
Introduction to Modern Information Retrieval
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The work presented in this paper is the first step in a project which aims to cluster and summarise electronic discussions in the context of help-desk applications. The eventual objective of this project is to use these summaries to assist help-desk users and operators. In this paper, we identify features of electronic discussions that influence the clustering process, and offer a filtering mechanism that removes undesirable influences. We tested the clustering and filtering processes on electronic newsgroup discussions, and evaluated their performance by means of two experiments: coarse-level clustering and simple information retrieval. Our evaluation shows that our filtering mechanism has a significant positive effect on both tasks.