Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Obstacles to user involvement in software product development, with implications for CSCW
International Journal of Man-Machine Studies - Computer-supported cooperative work and groupware. part 2
Agents that reduce work and information overload
Communications of the ACM
Communications of the ACM
The organizational contexts of development and use
ACM Computing Surveys (CSUR)
’’It‘s Just a Matter of Common Sense‘‘: Ethnography as Invisible Work
Computer Supported Cooperative Work - Special issue: a web on the wind: the structure of invisible work
On foundational categories in software development
Social thinking
The construction of knowledge in neurology: implications for hypermedia system development
Artificial Intelligence in Medicine
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As medical devices and information systems become increasingly complex, the issue of how to support users becomes more important. However, many current help systems are often ignored or found to be too complicated to use by clinicians. In this article, we suggest an approach that allows designers to think about user support and automating tasks in ways users find more acceptable. The issue we address in particular is the notion of transparency and to what extent it allows the end-user to understand and critique the advice given. We have found that one central problem with existing support systems is that often the end-user does not understand the differences between the automated parts and the parts that have to be done manually. By taking aspects of transparency and control into account when designing an automated tool it seems that some of the more refractory issues that help systems pose for professional users can be addressed.