An expert system approach to improving stability and reliability of web service

  • Authors:
  • Judy C. R. Tseng;Chih-Hsiang Wu

  • Affiliations:
  • Department of Computer Science and Information Engineering, Chung Hua University, Hsinchu 300, Taiwan, ROC;Department of Computer Science and Information Engineering, Chung Hua University, Hsinchu 300, Taiwan, ROC

  • Venue:
  • Expert Systems with Applications: An International Journal
  • Year:
  • 2007

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Abstract

In recent years, Internet service has become an important issue that attracts the researchers from both computer science and communication fields. Although many systems were proposed to support network-based e-activities, e.g., e-learning and e-commerce, few of them took into consideration web server management issues that are critical to the stability and reliability for providing Internet service. To cope with these problems, this study proposes a novel approach to eliciting and integrating system management knowledge from experienced system managers. An expert system for monitoring web servers has been implemented based on the novel approach; moreover, an experiment on an educational system has shown the superiority of the expert system in predicting and handling possible malfunctions or anomalies of web service systems.