Chord: A scalable peer-to-peer lookup service for internet applications
Proceedings of the 2001 conference on Applications, technologies, architectures, and protocols for computer communications
A scalable content-addressable network
Proceedings of the 2001 conference on Applications, technologies, architectures, and protocols for computer communications
Robustness of reputation-based trust: boolean case
Proceedings of the first international joint conference on Autonomous agents and multiagent systems: part 1
Reputation and social network analysis in multi-agent systems
Proceedings of the first international joint conference on Autonomous agents and multiagent systems: part 1
Emergence of agent-based referral networks
Proceedings of the first international joint conference on Autonomous agents and multiagent systems: part 3
IEEE Internet Computing
Principles of Trust for MAS: Cognitive Anatomy, Social Importance, and Quantification
ICMAS '98 Proceedings of the 3rd International Conference on Multi Agent Systems
Emergent properties of referral systems
AAMAS '03 Proceedings of the second international joint conference on Autonomous agents and multiagent systems
Agent-mediated electronic commerce: a survey
The Knowledge Engineering Review
A Framework and Ontology for Dynamic Web Services Selection
IEEE Internet Computing
The Knowledge Engineering Review
A survey of trust and reputation systems for online service provision
Decision Support Systems
Engineering self-organizing referral networks for trustworthy service selection
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
A context-aware approach for service selection using ontologies
AAMAS '06 Proceedings of the fifth international joint conference on Autonomous agents and multiagent systems
A Comparative Study of Reasoning Techniques for Service Selection
Agents and Peer-to-Peer Computing
A Personalized Approach to Experience-Aware Service Ranking and Selection
SUM '08 Proceedings of the 2nd international conference on Scalable Uncertainty Management
Service oriented MAS: an open architecture
Proceedings of The 8th International Conference on Autonomous Agents and Multiagent Systems - Volume 2
Using THOMAS for Service Oriented Open MAS
SOCASE '09 Proceedings of the AAMAS 2009 International Workshop on Service-Oriented Computing: Agents, Semantics, and Engineering
An open architecture for service-oriented virtual organizations
ProMAS'09 Proceedings of the 7th international conference on Programming multi-agent systems
Enabling trust-aware semantic web service selection a flexible and personalized approach
Proceedings of the 12th International Conference on Information Integration and Web-based Applications & Services
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For a given service demand, it is necessary to select a suitable service provider among many possibilities. An accurate selection is difficult when consumers do not have a significant history with many of the service providers and thus need to interact with others to make informed selections. In traditional approaches, consumers rate the service providers and exchange these ratings among each other. Contrary to traditional, rating-based service provider selection, this paper advocates an objective, experience-based approach in which consumers record their experiences with service providers rather than the overall, subjective ratings. A consumer's experience with a provider captures the requested service and the delivered service in terms of service-specific attribute values. When an experience is transferred from one service consumer to another, the receiving consumer evaluates the experience using her own evaluation criteria. By sharing experiences, service consumers can model service providers accurately and thus make better selections for their needs. Rating-based strategies use highly subjective information for decision making since ratings depend on satisfaction criteria of the rater. However, the proposed method uses experiences, which do not include any interpretation. Comparisons of experience-based and rating-based strategies show that the experience-based approach results in higher customer satisfaction rates in many real-life settings.