A simple model and a distributed architecture for realizing one-stop e-government

Authors:
Gonçalo Paiva Dias;José Aberto Rafael
Affiliations:
Escola Superior de Tecnologia e Gestão de Águeda, Universidade de Aveiro, Zona Industrial da Alagoa, Apartado 473, 3754-909 Águeda, Portugal;Departamento de Electrónica e Telecomunicaçíes, Universidade de Aveiro, Portugal
Venue:
Electronic Commerce Research and Applications
Year:
2007

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Abstract

In this paper, we propose a generic model for one-stop e-government and a distributed architecture for its implementation. The model follows a very basic paradigm: the public administration is composed of an unstructured network of entities that upload and download information objects to/from each other and to/from service repositories in order to deliver client-centered services. The architecture is based on widely available technologies such as HTTP, SSL, XML and PKI and it supports the implementation of life events, single access points, concurrent providers and integrated delivery channels. We argue that the proposed architecture permits the interconnection of almost any kind of government body and that it establishes a common ground upon which new standardization levels can be built. As a starting point, we also define a set of general requirements for one-stop e-government.