A DSS Design Model for complex problems: Lessons from mission critical infrastructure

  • Authors:
  • Robb Klashner;Sameh Sabet

  • Affiliations:
  • Information Systems Department, New Jersey Institute of Technology, Newark, NJ 07102-1982, United States;Information Systems Department, New Jersey Institute of Technology, Newark, NJ 07102-1982, United States and Tyco Telecommunications, 250 Industrial Way West, Eatontown, NJ 07724, United States

  • Venue:
  • Decision Support Systems
  • Year:
  • 2007

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Abstract

This paper presents a new DSS Design Model for complex, mission critical decision-making situations and its technical, conceptual, and partial empirical evaluation. The new model was derived from conceptual design research and through a deep qualitative field research study at an electric power utility control center-a typical arena for ''wicked'' problems. The model suggests an iterative process of theory, simulation, and decision-making interactions. The DSS Design Model is validated using a tool instantiation, microgrid mini-case, and current research of a KMDSS for telecommunications. Main findings suggest that broader and more integrated approaches are necessary to design DSS for complex domains.