Using a process graph to improve system-user knowledge sharing

Authors:
Tamara Babaian;Wendy Lucas;Heikki Topi
Affiliations:
Bentley College, Waltham, MA;Bentley College, Waltham, MA;Bentley College, Waltham, MA
Venue:
Proceedings of the 2007 symposium on Computer human interaction for the management of information technology
Year:
2007

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Abstract

We present our approach to addressing a critical design issue affecting users of ERP systems: the lack of transparency of the underlying business process model. To enhance system-to-user communication involving complex process flows, we have implemented a dynamic process graph and a set of related task links that are displayed alongside the traditional ERP task interface. This solution can also benefit other applications involving prolonged processes that are unfamiliar to the user.