Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Journal of Global Information Management
Making a World of Difference: It in a Global Context
Making a World of Difference: It in a Global Context
From Control to Drift: The Dynamics of Corporate Information Infrastructures
From Control to Drift: The Dynamics of Corporate Information Infrastructures
Information Technology in Context: Studies from the Perspective of Developing Countries
Information Technology in Context: Studies from the Perspective of Developing Countries
Interpreting Information Systems in Organizations
Interpreting Information Systems in Organizations
Globalization and IT: Agenda for Research
HOIT '00 Proceedings of the IFIP TC9 WG9.3 International Conference on Home Oriented Informatics and Telematics,: Information, Technology and Society
International Journal of Information Technology and Management
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A common claim in the literature on Information Systems' implementation in the context of less developed economies or so-called "developing countries" is that the "Western" technology is at odds with the local cultural context, in particular it is believed to mismatch local rationality in the sense of the accepted ways of doing things. In this paper we investigate IS implementation in a company based in a "non-Western" context compared with IS adoption in another company in a "Western" country context. Seen as a particular form of decision-making, the adoption and implementation processes are analysed drawing on the literature on decision-making, rationality in "Western" and "non-Western" contexts. Presenting evidence from these two contexts we argue that multiple forms of rationality exist in any context and that national culture is only one aspect of actors' as well as researchers' sense-making of activities in any given context. Linking the cases back the literature we reflect on the implications of our findings for cross-cultural research of IT implementation.