Sensemaking handoff: theory and recommendations

Authors:
Nikhil Sharma
Affiliations:
University of Michigan, Ann Arbor, MI
Venue:
CHI '07 Extended Abstracts on Human Factors in Computing Systems
Year:
2007

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Abstract

Sensemaking work is often handed off between people. Yet handoff can cause problems, somewhat similar to an interruption. This dissertation examines the issues related to sensemaking handoff by integrating existing theories and drawing predictions about the effects of premature handoff. These predictions and the related design recommendations for systems will be verified using short-term ethnography, interviews, laboratory observations and experiments.