Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
End user computing: management, applications, & technology
End user computing: management, applications, & technology
Cooperative support for computer work: a social perspective on the empowering of end users
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
The integration of distributed knowledge in collaborative medical diagnosis
Intellectual teamwork
Tasks-in-interaction: paper and screen based documentation in collaborative activity
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Usability: turning technologies into tools
Usability: turning technologies into tools
Social Analyses of Computing: Theoretical Perspectives in Recent Empirical Research
ACM Computing Surveys (CSUR)
Office procedure as practical action: models of work and system design
ACM Transactions on Information Systems (TOIS)
Participatory Design: Principles and Practices
Participatory Design: Principles and Practices
User Centered System Design; New Perspectives on Human-Computer Interaction
User Centered System Design; New Perspectives on Human-Computer Interaction
Toward an HCI research and practice agenda based on human needs and social responsibility
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
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New technologies are not only transforming workplace practices in familiar settings. They are also finding their way into the types of "exotic" locales which have traditionally been of interest to anthropologists. This paper presents an ethnographic analysis of technologically mediated communication in one such atypical setting, among a grassroots group of activists from the Navajo Indian Reservation in the southwestern United States. As this case illustrates, mere access to technology does not solve all of the problems such groups face in terms of empowerment, access to resources for action, and coordination. The discursive practices embodied in technological design may perpetuate the relations of dominance and subordination which characterize interactions between "marginalized" groups and "mainstream" organizations, and force groups into forms of organization which they find inappropriate.