Organizing long-running activities with triggers and transactions
SIGMOD '90 Proceedings of the 1990 ACM SIGMOD international conference on Management of data
Dynamic change within workflow systems
COCS '95 Proceedings of conference on Organizational computing systems
Freeflow: mediating between representation and action in workflow systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Of maps and scripts—the status of formal constructs in cooperative work
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Data & Knowledge Engineering - Special issue on ER '96
A Light Workflow Management System Using SimpleProcess Models
Computer Supported Cooperative Work
Configuration for Adaptation – A Human-centeredApproach to Flexible Workflow Enactment
Computer Supported Cooperative Work
Web interface-driven cooperative exception handling in adome workflow management system
Information Systems - Special issue on the 1st web information systems engineering conference (WISE '00)
Interaction as a framework for flexible workflow modelling
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Inheritance of workflows: an approach to tackling problems related to change
Theoretical Computer Science
Mining Exception Instances to Facilitate Workflow Exception Handling
DASFAA '99 Proceedings of the Sixth International Conference on Database Systems for Advanced Applications
Modeling and Enactment of Workflow Systems
Proceedings of the 14th International Conference on Application and Theory of Petri Nets
COOPIS '96 Proceedings of the First IFCIS International Conference on Cooperative Information Systems
Modeling Exceptional Behaviors in Commercial Workflow Management Systems
COOPIS '99 Proceedings of the Fourth IECIS International Conference on Cooperative Information Systems
Knowledge sharing, coordinated exception handling, and intelligent problem solving for cross-organizational business processes
Modeling contexts for business process oriented knowledge support
WM'05 Proceedings of the Third Biennial conference on Professional Knowledge Management
A collaborative framework for unexpected exception handling
CRIWG'05 Proceedings of the 11th international conference on Groupware: design, Implementation, and Use
Data & Knowledge Engineering
Evaluating a Mobile Emergency Response System
Groupware: Design, Implementation, and Use
Autonomic business processes scalable architecture: position paper
BPM'07 Proceedings of the 2007 international conference on Business process management
Resilient Business Process Management: Framework and services
Expert Systems with Applications: An International Journal
Knowledge-Based Behavior Specification
WI-IAT '12 Proceedings of the The 2012 IEEE/WIC/ACM International Joint Conferences on Web Intelligence and Intelligent Agent Technology - Volume 03
Computational Coordination Mechanisms: A tale of a struggle for flexibility
Computer Supported Cooperative Work
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This paper proposes a novel architectural framework handling effective unexpected exceptions in workflow management systems (WfMS). Effective unexpected exceptions are events for which the organizations lack handling strategies. Unstructured human interventions are necessary to overcome these situations, but clash with the type of model control currently exercised by WfMS. The proposed framework uses the notion of map guidance to orchestrate these human interventions. Map guidance empowers users with contextual information about the WfMS and environment, enables the interruption of model control on the affected instances, supports collaborative exception handling and facilitates regaining model control after the exception has been resolved. The framework implementation in the Open Symphony open source platform is also described.