Certainty equivalents for three-point discrete-distribution approximations
Management Science
Strategic Decision Making
Perspective on Decision Analysis Applications, 1990-2001
Decision Analysis
Combinatorial optimization in system configuration design
Automation and Remote Control
Inter-Organizational Decision Support Systems for Supply Chain Planning: Current State
Proceedings of the 2010 conference on Bridging the Socio-technical Gap in Decision Support Systems: Challenges for the Next Decade
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We developed a decision-support system for IBM's supply-chain-configuration decisions. Managers and analysts used this prepackaged multiobjective decision-analysis procedure in facilitated workshops to analyze mid-level supply-chain configuration decisions based on 22 considerations covering cost, quality, customer responsiveness, strategic issues, and operating constraints. These multiattribute utility analyses incorporated uncertainty through expert estimates of probabilities and were implemented in a spreadsheet environment. We applied the approach to five IBM supply-chain decisions, and the results satisfied internal stakeholders that the analysis correctly included financial and nonfinancial considerations along with the associated risks and provided a useful audit trail for executive management. IBM now views this decision-support system as a potential template for future supply-chain decisions.