Statistical analysis and prioritisation of alarms in mobile networks
International Journal of Business Intelligence and Data Mining
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Telecom operators face an increasing need for service quality management to cope with competition and complex service portfolios in the mobile sector. Improvements in this area can lead to significant market benefits for operators in highly competitive markets. We propose an architecture for a service monitoring tool, including a time aware formal language for model specification. Using these models allows for increased predictability and flexibility in a constantly changing environment.