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Auto-diagnosis of field problems in an appliance operating system
ATEC '00 Proceedings of the annual conference on USENIX Annual Technical Conference
Inferring informational goals from free-text queries: a Bayesian approach
UAI'98 Proceedings of the Fourteenth conference on Uncertainty in artificial intelligence
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STRIDER: A Black-box, State-based Approach to Change and Configuration Management and Support
LISA '03 Proceedings of the 17th USENIX conference on System administration
LISA '04 Proceedings of the 18th USENIX conference on System administration
Capturing, indexing, clustering, and retrieving system history
Proceedings of the twentieth ACM symposium on Operating systems principles
Using time travel to diagnose computer problems
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Ad hoc extensibility and access control
ACM SIGOPS Operating Systems Review
Automated known problem diagnosis with event traces
Proceedings of the 1st ACM SIGOPS/EuroSys European Conference on Computer Systems 2006
HOTOS'05 Proceedings of the 10th conference on Hot Topics in Operating Systems - Volume 10
Making system configuration more declarative
HOTOS'05 Proceedings of the 10th conference on Hot Topics in Operating Systems - Volume 10
Configuration debugging as search: finding the needle in the haystack
OSDI'04 Proceedings of the 6th conference on Symposium on Opearting Systems Design & Implementation - Volume 6
Automatic misconfiguration troubleshooting with peerpressure
OSDI'04 Proceedings of the 6th conference on Symposium on Opearting Systems Design & Implementation - Volume 6
PDA: a tool for automated problem determination
LISA'07 Proceedings of the 21st conference on Large Installation System Administration Conference
Snitch: interactive decision trees for troubleshooting misconfigurations
SYSML'07 Proceedings of the 2nd USENIX workshop on Tackling computer systems problems with machine learning techniques
Understanding customer problem troubleshooting from storage system logs
FAST '09 Proccedings of the 7th conference on File and storage technologies
Fingerprinting the datacenter: automated classification of performance crises
Proceedings of the 5th European conference on Computer systems
A root cause localization model for large scale systems
HotDep'05 Proceedings of the First conference on Hot topics in system dependability
Context-based online configuration-error detection
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Fmeter: extracting indexable low-level system signatures by counting kernel function calls
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Although computers continue to improve in speed and functionality, they remain difficult to use. Problems frequently occur, and it is hard to find fixes or workarounds. This paper argues for the importance and feasibility of building a global-scale automated problem diagnosis system that captures the natural, although labor intensive, workflow of system diagnosis and repair. The system collects problem symptoms from users' desktops, rather than requiring users to describe their problems to primitive search engines, automatically searches global databases of problem symptoms and fixes, and also allows ordinary users to contribute accurate problem reports in a structured manner.