Determinants of relationship quality for IS/IT outsourcing success in public sector
Information Systems Frontiers
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The main goal of this study is to conduct an empirical investigation of IT outsourcing projects for E-government and provide useful implications for IT mangers in the public sector. A framework is proposed and diverse IT outsourcing success factors are examined using data collected from the public sector. Fifty nine IT outsourcing projects initiated by agricultural organizations of the Korean government for the last 7 years were used for analysis in this study. A survey research was also conducted from IT managers in the organizations. The findings and lessons from empirical investigation of this study will be useful to IT managers planning IT outsourcing projects in the public sector. The findings are compared with general beliefs of IT outsourcing in the private sector.