Quantifying Skype user satisfaction
Proceedings of the 2006 conference on Applications, technologies, architectures, and protocols for computer communications
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Cellular phone network speech quality monitoring is a regular task performed by the cellular service providers. Objective speech quality measures are needed in such tasks to provide a reasonably accurate estimate of subjective quality of the network. We performed an experiment to collect real distorted data, conducted a survey to obtain subjective quality measure of the collected speech samples and studied the statistical correlation of 32 objective speech quality measures with the subjective measures. Four of the objective measures were found to be good. Synchronization was found to be important.