IT Consulting: Communication Skills Are Key

  • Authors:
  • G. Reza Djavanshir;William W. Agresti

  • Affiliations:
  • Johns Hopkins University;Johns Hopkins University

  • Venue:
  • IT Professional
  • Year:
  • 2007

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Abstract

Knowing how to establish customer rapport and manage expectations can mean the difference between a project's success and failure.