Software Cost Estimation with Cocomo II with Cdrom
Software Cost Estimation with Cocomo II with Cdrom
Discovering relationships between service and customer satisfaction
ICSM '95 Proceedings of the International Conference on Software Maintenance
The challenge of assessing and controlling complexity in a large portfolio of software systems
Proceedings of the 11th International Conference on Product Focused Software
Implementing quality metrics and goals at the corporate level
Proceedings of the 8th Working Conference on Mining Software Repositories
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This article targets organizations that develop and support a broad portfolio of software products or applications. The articlediscusses a metrics framework to assist in managing such a portfolio, with financial and developmental implications. This framework isbased on a heuristic grouping of products into three categories—emerging, growth, and stable—and on a set of productcharacteristics determined by observed trends in market share, functionality, development cost, support cost, quality, customer cost ofownership, and so on. The article focuses mainly on one characteristic, quality (as represented by software defects and customer-reportedfield problems), and its impact on service costs. The authors analyze actual data for 27 software products to illustrate the basic ideasand highlight some lessons learned, and discuss various business scenarios that managers can use to exploit this framework. This article is part of a special focus section on software metrics.