Gardeners and gurus: patterns of cooperation among CAD users
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The high-tech toolbelt: a study of designers in the workplace
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
From documents to discourse: shifting conceptions of scholarly publishing
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Corporate Memory: Strategies for Knowledge Management
Corporate Memory: Strategies for Knowledge Management
Enhancing Experience Management and Process Learning with Moderated Discourses: The indiGo Approach
PAKM '02 Proceedings of the 4th International Conference on Practical Aspects of Knowledge Management
Organisational Learning and Software Process Improvement: A Case Study
LSO '01 Proceedings of the Third International Workshop on Advances in Learning Software Organizations
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Traditional training separates learning from the work context in which the newly acquired knowledge is to be applied. This requires the worker themselves to apply imparted theoretical knowledge to knowledge in practice, a process that is grossly inefficient. The ENRICH approach builds on organisational learning theory to intertwine working and learning. The ENRICH methodology incorporates theories of learning at the individual, group and organisational level. Individual level learning is supported through the provision of semantically related resources to support problem reframing and to challenge assumptions. Group learning is supported through the evolution of domain concepts through work documents and representations linked to formal models of group knowledge, and the development of group practices and perspectives through enhanced sharing and collaboration. Organisational learning is supported through exposure to customs and conventions of other groups through shared best practices and knowledge models. The approach is being investigated in a range of industrial settings and applications.