Journal of Biomedical Informatics
Understanding together: sensemaking in collaborative information seeking
Proceedings of the 2010 ACM conference on Computer supported cooperative work
Knowledge representation in ICU communication
Proceedings of the 1st ACM International Health Informatics Symposium
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Making sense of circumstances and situations is critical to coordinate cooperative work. Especially in process control domains, we may expect that effective and reliable organizations will possess processes that develop, maintain, distribute, and, when necessary, repair this social understanding (sensemaking). Our research has focused on collective sensemaking process in an intensive care unit (ICU). Thus, sensemaking is most likely to be visible to researchers in high tempo, high uncertainty work settings such as hospital ICU, where complexity, criticality, and uncertainty are the main characteristics of the working activities and making sense of what is happening is one of the most important challenge of the team of physicians working in this context. The research demonstrates how workers create and distribute sense within small work groups and also how they use the results of these efforts to coordinate ongoing work activities. Practitioners tradeoff the opportunity costs of formal, collective sensemaking (sensemaking at intervals) against the value that this preparation provides to sensemaking during high tempo work (sensemaking on-the-fly). Further study of this dynamic balance will provide insight about how practitioners construct platforms for action during future, uncertain, high stakes work.