Communications of the ACM - Special issue on analysis and modeling in software development
Research methods in information systems
Research methods in information systems
Modeling and analyzing the software process and process breakdowns
Modeling and analyzing the software process and process breakdowns
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
An expert system for maritime pilots: its design and assessment using gaming
Management Science
Artificial intelligence: a modern approach
Artificial intelligence: a modern approach
Reengineering: business change of mythic proportions?
MIS Quarterly
An overview of workflow management: from process modeling to workflow automation infrastructure
Distributed and Parallel Databases - Special issue on software support for work flow management
A meta-model for formulating knowledge-based models of software development
Decision Support Systems - Special issue: DSS on model formulation
Artificial Intelligence
Agent-Based Supply Chain Integration
Information Technology and Management
An Intelligent Agent for Web-based Process Redesign
HICSS '99 Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences-Volume 5 - Volume 5
Knowledge-based organizational process redesign: using process flow measures to transform procurement
Business process redesign: tactics for managing radical change
Journal of Management Information Systems - Special section: Toward a theory of business process change management
The implementation of business process reengineering
Journal of Management Information Systems - Special section: Toward a theory of business process change management
Development of a decision-making strategy to improve the efficiency of BPR
Expert Systems with Applications: An International Journal
Design and control of workflow processes: business process management for the service industry
Design and control of workflow processes: business process management for the service industry
Productivity and Performance Effects of Business Process Reengineering: A Firm-Level Analysis
Journal of Management Information Systems
“Intelligent” tools for workflow process redesign: a research agenda
BPM'05 Proceedings of the Third international conference on Business Process Management
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Today, a second generation of computer-based reengineering tools employs knowledge systems technology to automate and support key intellectual activities required for effective process redesign. But a central question remains as to the effectiveness of redesign through such knowledge systems. The research described in this paper is focused on testing the effectiveness of knowledge-based, process-redesign systems. We employ one such system, called KOPeR-lite, as a platform for experimentation to assess the relative efficacy of redesigns generated by computer versus those developed by people. In this sense, we conduct a modified Turing Test to compare redesign performance of reengineering analysts with that of the knowledge system. KOPeR-lite performs comparatively well in certain respects, but human subjects outperform the machine in others. The results provide evidence to support claims of redesign efficacy through knowledge systems, and they offer insight into the relative strengths and weaknesses of people and software applications in the reengineering domain. This study further opens up new lines of research and highlights implications for process redesign and practice, including issues associated with leading adoption of knowledge system technology and extension of redesign automation systems such as KOPeR-lite