A behavioural model for information retrieval system design
Journal of Information Science
Information seeking in electronic environments
Information seeking in electronic environments
Usage analysis of a digital library
Proceedings of the third ACM conference on Digital libraries
Knowledge sharing, quality, and intermediation
WACC '99 Proceedings of the international joint conference on Work activities coordination and collaboration
Analysis of a very large web search engine query log
ACM SIGIR Forum
Journal of the American Society for Information Science
Searching the Web: the public and their queries
Journal of the American Society for Information Science and Technology
Vox populi: the public searching of the Web
Journal of the American Society for Information Science and Technology
ACM SIGIR Forum
U.S. versus European web searching trends
ACM SIGIR Forum
Mining longitudinal web queries: trends and patterns
Journal of the American Society for Information Science and Technology
Experiencies Retrieving Information in the World Wide Web
ISCC '01 Proceedings of the Sixth IEEE Symposium on Computers and Communications
A day in the life of web searching: an exploratory study
Information Processing and Management: an International Journal
Information-seeking behavior of chemists: a transaction log analysis of referral URLs
Journal of the American Society for Information Science and Technology
Hourly analysis of a very large topically categorized web query log
Proceedings of the 27th annual international ACM SIGIR conference on Research and development in information retrieval
An analysis of web searching by European AlltheWeb.com users
Information Processing and Management: an International Journal
A temporal comparison of AltaVista Web searching: Research Articles
Journal of the American Society for Information Science and Technology
Analysis of the query logs of a web site search engine
Journal of the American Society for Information Science and Technology
How are we searching the world wide web?: a comparison of nine search engine transaction logs
Information Processing and Management: an International Journal - Special issue: Formal methods for information retrieval
An exploratory study of the emerging role of electronic intermediaries
International Journal of Electronic Commerce
E-Commerce: Business, Technology, Society (3rd Edition)
E-Commerce: Business, Technology, Society (3rd Edition)
Web Search: Public Searching of the Web (Information Science and Knowledge Management)
Web Search: Public Searching of the Web (Information Science and Knowledge Management)
Identification of factors predicting clickthrough in Web searching using neural network analysis
Journal of the American Society for Information Science and Technology
Effectiveness of web search results for genre and sentiment classification
Journal of Information Science
Information practices of immigrants
Annual Review of Information Science and Technology
Hi-index | 0.00 |
SHIL on the Web is the website of the Israeli Citizens' Advice Bureau. It provides information about rights, social benefits, government and public services and civil obligations. Activity on the site approaches 10,000 pages visited per day. It has interfaces in four languages: Hebrew, Arabic, Russian and English. Logfile analysis of the SHIL website revealed to our surprise that about 60.7% of the requests reaching SHIL from external sites (excluding requests from robots) are from general search engines (e.g. Google and MSN), and users reach a specific page on the site linked from the search results page. This finding seems to indicate that the site is not known well enough to the public. On the other hand the site is very active, thus it seems to serve Israeli citizens well, even without being a well known brand. In this paper we analyzed the external requests coming from search engines. The analysis is based on the 266,295 queries from search engines that reached SHIL during March—October 2005. Studying queries submitted to search engines is a novel technique for analyzing the access patterns to the site and provides a better understanding of the user needs and intentions than analyzing the distribution of the visited pages only. We are not aware of any previous study that analyzed the relation between the query submitted to the search engine and the webpage the user clicked on the search results page. Since search engines provide snippets, when the user clicks on a specific page he already has some information on what is to be found on the page and the user makes a conscious decision to click on the specific result. Thus, this type of analysis provides additional information about the users' actual information needs.