Effect of modality on collaboration with a dialogue system

Authors:
Ludovic Le Bigot;Patrice Terrier;Virginie Amiel;Gérard Poulain;Eric Jamet;Jean-François Rouet
Affiliations:
University of Poitiers & Centre National de la Recherche Scientifique, 99, avenue du Recteur Pineau, F-86000 Poitiers, France;University of Toulouse Le Mirail & Centre National de la Recherche Scientifique, 5, alléées Antonio Machado, F-31058 Toulouse Cedex 9, France;France Telecom, 2, avenue Pierre Marzin, F-22700 Lannion, France;France Telecom, 2, avenue Pierre Marzin, F-22700 Lannion, France;University of Rennes 2 and CRPCC 6, avenue Gaston Berger, F-25043 Rennes Cedex, France;University of Poitiers & Centre National de la Recherche Scientifique, 99, avenue du Recteur Pineau, F-86000 Poitiers, France
Venue:
International Journal of Human-Computer Studies
Year:
2007

Citing 11
Cited 2

Talking to computers: an empirical investigation

International Journal of Man-Machine Studies
Shaping user input: a strategy for natural language dialogue design

Interacting with Computers
Exploiting convergence to improve natural language understanding

Interacting with Computers
How to get people to say and type what computers can understand

International Journal of Man-Machine Studies
User representations of computer systems in human-computer speech interaction

International Journal of Man-Machine Studies
Toward interface design for human language technology: modality and structure as determinants of linguistic complexity

ISSD-93 Selected papers presented at the international symposium on Spoken dialogue
There was a long pause: influencing turn-taking behaviour in human-human and human-computer spoken dialogues

International Journal of Human-Computer Studies
The media equation: how people treat computers, television, and new media like real people and places

The media equation: how people treat computers, television, and new media like real people and places
Why do electronic conversations seem less polite? the costs and benefits of hedging

WACC '99 Proceedings of the international joint conference on Work activities coordination and collaboration
Designing and Evaluating an Adaptive Spoken Dialogue System

User Modeling and User-Adapted Interaction
System-initiated digressive proposals in automated human-computer telephone dialogues: the use of contrasting politeness strategies

International Journal of Human-Computer Studies

Towards a method for evaluating naturalness in conversational dialog systems

SMC'09 Proceedings of the 2009 IEEE international conference on Systems, Man and Cybernetics
How does the representation of the computer evolve during human-computer dialogue?

Proceedings of the 30th European Conference on Cognitive Ergonomics

Quantified Score

Hi-index	0.00

Visualization

Abstract

The aim of this study was to investigate the influence of modality on collaboration processes between human and computer. Spoken and written interactions with a natural language dialogue system were compared using two real information-retrieval systems. In order to look for a restaurant (Experiment 1) or plan a trip (Experiment 2), participants performed several task-oriented dialogue scenarios. Although the spoken interaction mode was less efficient, it promoted collaboration, the use of personal pronouns and the literal form of the system's command utterances. Overall, in the written mode, the emphasis was on the task and its performance, rather than on dialogue. These findings are discussed with respect to the effect of communication mode on collaboration in human-computer dialogue.