Evaluating information presentation strategies for spoken recommendations

  • Authors:
  • Andi Winterboer;Johanna D. Moore

  • Affiliations:
  • University of Edinburgh, Edinburgh, United Kingdom;University of Edinburgh, Edinburgh, United Kingdom

  • Venue:
  • Proceedings of the 2007 ACM conference on Recommender systems
  • Year:
  • 2007

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Abstract

We report the results of a Wizard-of-Oz (WoZ) study comparing two approaches to presenting information in a spoken dialogue system generating flight recommendations. We found that recommendations presented using the user-model based summarize and refine (UMSR) approach enable more efficient information retrieval than the data-driven summarize and refine (SR) approach. In addition, user ratings on four evaluation criteria showed a clear preference for recommendations based on the UMSR approach.