Silhouettes: a graphical aid to the interpretation and validation of cluster analysis
Journal of Computational and Applied Mathematics
Exploiting convergence to improve natural language understanding
Interacting with Computers
How to get people to say and type what computers can understand
International Journal of Man-Machine Studies
A computational theory of grounding in natural language conversation
A computational theory of grounding in natural language conversation
“User sensitive inclusive design”— in search of a new paradigm
CUU '00 Proceedings on the 2000 conference on Universal Usability
Transcriber: Development and use of a tool for assisting speech corpora production
Speech Communication - Special issue on speech annotation and corpus tools
Designing for dynamic diversity: interfaces for older people
Proceedings of the fifth international ACM conference on Assistive technologies
A 3-Tier Planning Architecture for Managing Tutorial Dialogue
ITS '02 Proceedings of the 6th International Conference on Intelligent Tutoring Systems
Evaluating automatic dialogue strategy adaptation for a spoken dialogue system
NAACL 2000 Proceedings of the 1st North American chapter of the Association for Computational Linguistics conference
Speech interaction for older adults
Universal Access in the Information Society
Toward adaptive conversational interfaces: Modeling speech convergence with animated personas
ACM Transactions on Computer-Human Interaction (TOCHI)
Accurate unlexicalized parsing
ACL '03 Proceedings of the 41st Annual Meeting on Association for Computational Linguistics - Volume 1
Spoken dialogue management using probabilistic reasoning
ACL '00 Proceedings of the 38th Annual Meeting on Association for Computational Linguistics
An empirical study of the influence of argument conciseness on argument effectiveness
ACL '00 Proceedings of the 38th Annual Meeting on Association for Computational Linguistics
Wired for Speech: How Voice Activates and Advances the Human-Computer Relationship
Wired for Speech: How Voice Activates and Advances the Human-Computer Relationship
Introduction to Data Mining, (First Edition)
Introduction to Data Mining, (First Edition)
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Generating and evaluating evaluative arguments
Artificial Intelligence
The Knowledge Engineering Review
Pseudo-projective dependency parsing
ACL '05 Proceedings of the 43rd Annual Meeting on Association for Computational Linguistics
Skeletons in the parser: using a shallow parser to improve deep parsing
COLING '04 Proceedings of the 20th international conference on Computational Linguistics
Personalizing influence diagrams: applying online learning strategies to dialogue management
User Modeling and User-Adapted Interaction
User Modeling and User-Adapted Interaction
The impact of aging on access to technology
Universal Access in the Information Society
Cognitive difficulties and access to information systems: an interaction design perspective
Universal Access in the Information Society
Evaluating information presentation strategies for spoken recommendations
Proceedings of the 2007 ACM conference on Recommender systems
Simulating the behaviour of older versus younger users when interacting with spoken dialogue systems
HLT-Short '08 Proceedings of the 46th Annual Meeting of the Association for Computational Linguistics on Human Language Technologies: Short Papers
Speech Input from Older Users in Smart Environments: Challenges and Perspectives
UAHCI '09 Proceedings of the 5th International on ConferenceUniversal Access in Human-Computer Interaction. Part II: Intelligent and Ubiquitous Interaction Environments
EACL '06 Proceedings of the Eleventh Conference of the European Chapter of the Association for Computational Linguistics: Posters & Demonstrations
ITSPOKE: an intelligent tutoring spoken dialogue system
HLT-NAACL--Demonstrations '04 Demonstration Papers at HLT-NAACL 2004
Adaptive tutorial dialogue systems using deep NLP techniques
NAACL-Demonstrations '07 Proceedings of Human Language Technologies: The Annual Conference of the North American Chapter of the Association for Computational Linguistics: Demonstrations
Automatically training a problematic dialogue predictor for a spoken dialogue system
Journal of Artificial Intelligence Research
Using linguistic cues for the automatic recognition of personality in conversation and text
Journal of Artificial Intelligence Research
Focussing on extra-ordinary users
UAHCI'07 Proceedings of the 4th international conference on Universal access in human computer interaction: coping with diversity
Reducing working memory load in spoken dialogue systems
Interacting with Computers
Ageing voices: the effect of changes in voice parameters on ASR performance
EURASIP Journal on Audio, Speech, and Music Processing - Special issue on atypical speech
Learning dialogue strategies from older and younger simulated users
SIGDIAL '10 Proceedings of the 11th Annual Meeting of the Special Interest Group on Discourse and Dialogue
Designing for older people: a case study in a retirement home
USAB'10 Proceedings of the 6th international conference on HCI in work and learning, life and leisure: workgroup human-computer interaction and usability engineering
Speech@home: an exploratory study
CHI '11 Extended Abstracts on Human Factors in Computing Systems
Toward a virtual assistant for vulnerable users: designing careful interaction
SMIAE '12 Proceedings of the 1st Workshop on Speech and Multimodal Interaction in Assistive Environments
Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design
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Most studies on adapting voice interfaces to older users work top-down by comparing the interaction behavior of older and younger users. In contrast, we present a bottom-up approach. A statistical cluster analysis of 447 appointment scheduling dialogs between 50 older and younger users and 9 simulated spoken dialog systems revealed two main user groups, a “social” group and a “factual” group. “Factual” users adapted quickly to the systems and interacted efficiently with them. “Social” users, on the other hand, were more likely to treat the system like a human, and did not adapt their interaction style. While almost all “social” users were older, over a third of all older users belonged in the “factual” group. Cognitive abilities and gender did not predict group membership. We conclude that spoken dialog systems should adapt to users based on observed behavior, not on age.