Seven plus or minus two central issues in human-computer interaction
CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Extra-ordinary human-computer interaction
Extra-ordinary human-computer interaction
CUU '00 Proceedings on the 2000 conference on Universal Usability
The use of theatre in requirements gathering and usability studies
Interacting with Computers
Introducing the Internet to the over-60s: Developing an email system for older novice computer users
Interacting with Computers
ACM Transactions on Accessible Computing (TACCESS)
HCI Research for E-Learning: Adaptability and Adaptivity to Support Better User Interaction
USAB '08 Proceedings of the 4th Symposium of the Workgroup Human-Computer Interaction and Usability Engineering of the Austrian Computer Society on HCI and Usability for Education and Work
Being Old Doesn’t Mean Acting Old: How Older Users Interact with Spoken Dialog Systems
ACM Transactions on Accessible Computing (TACCESS)
A Mobile Communication System Designed for the Hearing-Impaired
UAHCI '09 Proceedings of the 5th International on ConferenceUniversal Access in Human-Computer Interaction. Part II: Intelligent and Ubiquitous Interaction Environments
The photostroller: supporting diverse care home residents in engaging with the world
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
From death to final disposition: roles of technology in the post-mortem interval
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The link between inclusive design and innovation: some key elements
HCI'13 Proceedings of the 15th international conference on Human-Computer Interaction: human-centred design approaches, methods, tools, and environments - Volume Part I
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"Universal Access" is often focused on modifying mainstream products to respond to the demands of older and disabled people - which implies an extremely wide range of user characteristics. "Accessible" system design can produce systems which may be "accessible" but are in no sense "usable". Many system developers also seem to believe that a consideration of older and disabled people mean the abandonment of exciting and beautiful designs.In contrast, we recommend driving inclusive design from the margins not the centre, and that designers should consider a number of "extraordinary users" in depth as individual people, rather than as representatives of an age group and/or disability, and design for their desires, and tastes as well as their needs. This provides a reasonable design brief, and the consideration of extremes acts as an effective provocation within the design process. A number of case studies will illustrate the effectiveness of this approach. Ways in which communication with extreme users can be most effectively conducted are also described.