Evaluation and context for in-car speech systems for older adults
CLIHC '05 Proceedings of the 2005 Latin American conference on Human-computer interaction
Being Old Doesn’t Mean Acting Old: How Older Users Interact with Spoken Dialog Systems
ACM Transactions on Accessible Computing (TACCESS)
Reducing working memory load in spoken dialogue systems
Interacting with Computers
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Interaction with electronic speech products is becoming a fact of life through telephone answering systems and speech-driven booking systems, and is set to increase in the future. Older adults will be obliged to use more of these electronic products, and because of their special interactional needs due to age-related impairments it is important that such interactions are designed to suit the needs of such users, and in particular, that appropriate mechanisms are put in place to support learning of older users about interaction. Drawing upon the expertise of tutors at Age Concern Oxfordshire, and the results of preliminary investigations with older adults using dialogues in a speech system, this paper explores the conditions which best provide for the learning experience of older adults, and looks at special features which enable instructions and help for learning to be embedded within speech dialogue design.