Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
The semiotic engineering of user interface languages
International Journal of Man-Machine Studies
Bringing design to software
The Social Life of Information
The Social Life of Information
Proceedings of the 20th annual international conference on Computer documentation
Practical strategies for integrating a conversation analyst in an iterative design process
DIS '02 Proceedings of the 4th conference on Designing interactive systems: processes, practices, methods, and techniques
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This article presents a theoretical argument and a short observational study in favor of a new metaphor for IHC studies about the processes involved in software development: dialogism. Based on the written production of the Bakhtin Circle as well as on a socio-cultural perspective of cognition as "situated" and "distributed", we discuss the dialogical nature of software development as a process, from the initial moments of authoring to the later stages of its use. In the same vain, we advance design directions aimed at enhancing machine responsiveness in human-machine communication. Finally, we briefly report an ongoing ethnographical and videographical study of designers' and engineers' activities in a simulated "software house", and the activities that "final" users engaged in with the artifacts thus produced.